GDPR Privacy Policy for Return To Love Ltd
Last updated: Sept 2024
Introduction
Return to Love (hereinafter referred to as "we," "us," or "our") is committed to protecting the privacy and personal data of our customers and ensuring compliance with the General Data Protection Regulation (GDPR). This privacy policy outlines how we collect, use, store, and protect personal data in connection with the services we provide through our subscription platform.
By subscribing to our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Data Controller
The data controller responsible for your personal data is:
Return To Love Ltd
29 Oundle Road,
Peterborough
PE2 9PB
hello@returntolove.uk
2. Personal Data We Collect
We collect and process the following types of personal data for the purposes of delivering our services:
- Identification Information: Full name, email address, phone number, and billing address.
- Payment Information: Credit card or bank details for subscription billing purposes.
- Account Information: Username, password, subscription preferences, and purchase history.
- Communication Data: Information from customer service interactions (e.g., emails, chat messages).
- Usage Data: Details of how you use our platform, such as login activity, IP address, browser type, and device information.
- Marketing Preferences: Your preferences for receiving newsletters, updates, and other marketing communications.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds under the GDPR:
- Contractual Necessity: To fulfill our contractual obligations and provide the subscription services you have requested.
- Legitimate Interests: To improve our services, communicate with you, and prevent fraud.
- Consent: For direct marketing communications, provided you have given explicit consent.
- Legal Obligation: To comply with legal and regulatory requirements.
4. How We Use Personal Data
We use the personal data we collect for the following purposes:
- To provide and manage your subscription, including billing, account management, and customer support.
- To personalize your experience on our platform, based on your usage patterns and preferences.
- To send administrative information such as service updates, changes to our terms, and billing reminders.
- To improve and optimize our platform, including monitoring the performance and usage of the website.
- To send you marketing communications, if you have opted in, about promotions, products, or services.
- To comply with applicable laws and regulations.
5. Data Sharing and Disclosure
We may share your personal data with the following parties:
- Service Providers: Third-party companies that assist us with billing, payment processing, data storage, and customer support.
- Business Partners: Companies involved in delivering our services or providing related services, as necessary.
- Legal Authorities: If required by law or to protect our rights, we may share your data with government authorities, regulators, or courts.
We do not sell or rent your personal data to third parties.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. We may retain some data for a longer period if necessary to comply with legal obligations or enforce our agreements.
Once your personal data is no longer required, we will securely delete or anonymize it.
7. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: You may request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that we provide your personal data in a commonly used format and transfer it to another controller.
- Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.
- Right to Withdraw Consent: If we rely on your consent to process your data, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at: @helllo@returntolove.uk
8. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, secure servers, and access control protocols. However, please note that no system can be guaranteed 100% secure, and we cannot ensure or warrant the security of any data you transmit to us.
9. International Data Transfers
We may transfer your personal data to countries outside the European Economic Area (EEA) where our service providers are located. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data in compliance with GDPR requirements.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, monitor performance, and collect usage data. You can manage your cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through email or other communication channels. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Return To Love Ltd
29 Oundle Road,
Peterborough
PE2 9PB
hello@returntolove.uk
You also have the right to lodge a complaint with a supervisory authority if you believe we are not complying with data protection laws.
This GDPR Privacy Policy is designed to ensure that we are transparent about how we handle your personal data and that we comply with GDPR regulations. If you have any questions or would like more details, please don’t hesitate to contact us.