Terms and Conditions  Last Updated: September 2024. Welcome to ReturnToLove.uk. By using our website, purchasing products, or subscribing to our services, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.

1. General Information
1.1 These Terms and Conditions ("Terms") govern your use of our website ReturnToLove.uk, including all services provided and products sold through the platform.
1.2 By accessing or using the website, you confirm that you are at least 18 years old or have the legal capacity to form a binding contract in your jurisdiction.
1.3 Our subscription services are intended for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider. Always consult your General Practitioner (GP) or another licensed medical professional regarding any medical condition or concerns. Do not disregard or delay seeking professional advice due to information obtained through our services.

2. Products and Services
2.1 We offer both one-time product sales and subscription-based services. Product descriptions and prices are provided on the website.
2.2 All products and services are subject to availability. We reserve the right to discontinue or modify any product or service at any time without prior notice.

3. Orders and Payment
3.1 All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.
3.2 Prices for our products and services are subject to change without notice.
3.3 You agree to provide accurate, current, and complete information for all purchases and account registrations. In case of errors in the information provided, we may cancel or suspend your order or subscription.
3.4 Payments must be made using the payment methods specified on the website. All payments are final unless otherwise specified.

4. Subscriptions
4.1 Subscription services are billed on a recurring monthly basis, as per the plan selected.
4.2 You may cancel your subscription at any time, but no refunds will be issued for unused portions of the subscription term unless otherwise required by law.
4.3 We reserve the right to change subscription pricing or terms, but you will be notified in advance of any changes that affect your current subscription.

5. Shipping and Delivery
5.1 For physical products, shipping times and costs will be provided at checkout.
5.2 We aim to dispatch orders within the timeframe indicated, but delays may occur due to unforeseen circumstances. We are not responsible for delays beyond our control.
5.3 Risk of loss and title for purchased items pass to you upon delivery to the carrier.

6. Returns and Refunds
6.1 Our return policy lasts 14 days from the date of purchase. After this period, we cannot offer a refund or exchange.
6.2 To be eligible for a return, your item must be unused and in the same condition you received it.
6.3 Refunds will only be processed after the returned items are inspected. Refunds may take 5 days to process.
6.4 Subscription services are non-refundable unless otherwise stated or required by law.

7. Intellectual Property
7.1 All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of ReturnToLove.uk or its content suppliers and is protected by intellectual property laws.
7.2 You may not use, reproduce, distribute, or create derivative works based on any content from our website without prior written permission.

8. Limitation of Liability
8.1 ReturnToLove.uk  is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to lost profits, data loss, or personal injury, unless caused by gross negligence or willful misconduct.
8.2 In no case shall our liability exceed the amount you paid for the product or service that gave rise to the claim.

9. User Accounts
9.1 You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
9.2 We reserve the right to suspend or terminate your account if we believe you have violated these Terms.

10. Privacy
10.1 Our collection and use of personal information are governed by our Privacy Policy, which can be found ReturnToLove.uk/privacy-policy. By using our website, you consent to the collection and use of your personal data as described.

11. Modifications to the Terms
11.1 We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the website.
11.2 Your continued use of the website or services after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law
12.1 These Terms and any disputes related to them are governed by the laws of United Kingdom, without regard to its conflict of law provisions.
12.2 Any legal action or proceeding related to these Terms must be brought in the courts located in England.

13. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us by post to 29 Oundle Road, Peterborough PE2 9PB or by Email at  hello@returntolove.uk.