Privacy Policy

Effective Date: September 2024 At ReturnToLove.uk (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you visit our website ReturnToLove.uk (the “Site”) and interact with our services.

1. Information We Collect: We collect various types of information to provide and improve our services:
- Personal Information: When you register on our Site, subscribe to our newsletter, or make a purchase, we may collect personally identifiable information such as your name, email address, mailing address, phone number, and payment information.
- Non-Personal Information: We collect data about your interactions with our Site, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This information is aggregated and used to help improve our Site and services.
 
2. How We Use Your Information: We may use your information for the following purposes:
- To process transactions and provide the products or services you request.
- To personalise your experience on our Site.
- To send periodic emails regarding your order or other products and services.
- To improve customer service and our website’s functionality.
- To comply with legal obligations.

3. Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience on our Site. Cookies are small files stored on your device that help us recognise you and remember your preferences.
Types of Cookies We Use:

- Essential Cookies: Necessary for the functioning of the website.
- Performance Cookies: Help us understand how visitors interact with the Site.
- Advertising Cookies: Used to deliver relevant advertisements to you. You can control cookie settings through your browser preferences, but this may limit your ability to use certain features of the Site.

4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security: We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights: You have the right to: - Access, update, or delete your personal information by contacting us at hello@returntolove.uk. Opt-out of receiving marketing communications by following the unsubscribe instructions in any marketing email. Request that we restrict the processing of your personal information in certain circumstances.

7. Third-Party Links: Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.

8. Children’s Privacy: We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Policy: We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically.

10. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email:  hello@returntolove.uk
Mailing Address: 29 Oundle Road, Peterborough PE2 9PB
ReturnToLove.uk takes your privacy seriously. By using our Site, you consent to the terms of this Privacy Policy.